Connectwise control что это
ConnectWise Control 4+
ConnectWise
Снимки экрана
Описание
The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.
With this app you can:
-Host and join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Send commands to remote devices, chat with end users, and more
-Broadcast an iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Transfer files
And more!
If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.
We want to hear your feedback!
Facebook: facebook.com/ConnectWiseControl
Feature Requests: http://control.product.connectwise.com
User Forums: https://forums.connectwise.com/community/connectwise-control/f/connectwise-control
Requires ConnectWise Control version 6.0 or later.
Что нового
— Added the ability for guests to consent to host requests
— Fixed bug where text in application is invisible if the device is in dark mode
Конфиденциальность приложения
Разработчик ConnectWise не сообщил Apple о своей политике конфиденциальности и используемых им способах обработки данных. Подробные сведения доступны в политике конфиденциальности разработчика.
Нет сведений
Разработчик будет обязан предоставить сведения о конфиденциальности при отправке следующего обновления приложения.
Содержание
История
Компания Elsinore Technologies разработала ScreenConnect в 2008 году в качестве надстройки к своему программному обеспечению RMM IssueNet, чтобы помочь в предоставлении удаленной поддержки конечным пользователям. Позже они начали распространять программное обеспечение как отдельный продукт.
Приобретение ConnectWise
11 февраля 2015 года компания PSA ConnectWise объявила о приобретении программного обеспечения ScreenConnect, чтобы улучшить функции удаленного управления в последней версии своего программного обеспечения RMM, LabTech. ScreenConnect, LLC объявила, что, несмотря на то, что была приобретена ConnectWise, они продолжат работать под своим первоначальным именем в дополнение к предложению своего программного обеспечения в качестве отдельного продукта.
Начиная с начала 2017 года, ConnectWise изменила название ScreenConnect на ConnectWise Control, заявив, что это должно было упростить их программное обеспечение под управлением одной компании.
Товар
Как это устроено
Продукт представляет собой автономное серверное приложение, которое позволяет основному пользователю размещать программное обеспечение на своих собственных серверах, ПК, виртуальной машине (ВМ) или виртуальном частном сервере (VPS). После установки центральное веб-приложение можно сделать видимым внутри и за пределами локальной сети (LAN). ConnectWise Control имеет собственный протокол и предоставляет структуру открытой архитектуры, которая может использоваться пользователями для реализации настраиваемых плагинов, сценариев или различных интеграций.
Характеристики
В дополнение к функциям, облегчающим общение, ConnectWise Control также предлагает полный контроль над брендингом и настройкой дизайна продукта, логотипа, цветовой схемы, значков, текстовых строк и локализации.
Безопасность
Совместимость
Технология
Сервер
Сервер ConnectWise Control работает как набор из трех отдельных служб:
Клиенты
Сеансы ConnectWise Control организуются через веб-приложение. Когда пользователи присоединяются к сеансам, запускается клиент ConnectWise Control для подключения к службе ретрансляции. ConnectWise Control нацелен на клиентов в зависимости от устройства и операционной системы:
Модель лицензирования
Типы одновременных лицензий приобретаются единовременно с пожизненной поддержкой. Модель подписки используется для обновлений, которые бесплатны в течение первого года после покупки, после чего необходимо продлить «лицензию на обновление». Стоимость обновлений зависит от даты последнего продления лицензии на обновление.
Неправильное использование
Access any device, anywhere, anytime.
With fast, flexible, and secure remote control software from ConnectWise Control.
For Individuals, Remote Workers, and IT Teams
ConnectWise Control Access
Connect instantly, securely, and reliably to remote endpoints, and boost your team’s support capabilities.
For Support and Help Desk Teams
ConnectWise Control Support
Swoop in to provide help desk-style services, including break/fix and reactive services, on the spot and on the fly.
For Managed Service Providers
ConnectWise Control Premium
Deliver high-touch support with remote desktop software that’s designed to provide outstanding service.
Remote desktop and mobile support solutions for every industry and need
No matter where you work, how you work, and who you work for, ConnectWise Control helps you serve customers securely, silently, and seamlessly.
In tech, government, and education, benefit from remote support solutions that offer speed and security.
Whether you’re an MSP, offering SaaS support, or on an internal IT team, you need remote support solutions that offer reliable, direct, and instant connections.
If you need remote access, are running a help desk, or simply want to do business from anywhere, ConnectWise Control Support and Control Access have your back.
ConnectWise Control Support and Access features
Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed.
ConnectWise Control Access provides an array of robust security features—including AES-256 encryption and two-factor authentication—ready for you to activate and scale to suit your needs.
ConnectWise Control Access has role-based security architecture that makes it easy to equip users—and techs—with the precise level of access to the features and machines they need to do their jobs.
ConnectWise Control Support is compatible with Windows, macOS, ChromeOS, and Linux/Unix/*nix operating systems, and nearly every major browser, making it a breeze for techs to provide remote support to any customer who needs it.
It’s easy to make ConnectWise Control Support work the way you want—you can configure and customize almost every option on the host page, host client, and guest client to suit your needs.
Showcase your brand in every customer support interaction by white-labeling ConnectWise Control Support remote desktop software with your choice of hundreds of appearance options.
Only in the Control Support Premium edition: Elevate remote access management capabilities with browser-enabled live stream sessions that let techs walk end users through hardware or other on-site issues in real time via the user’s mobile device camera.
100s of integrations and extensions
Customize your remote support experience and increase efficiency with the integrations and extensions in ConnectWise Marketplace—and we can help you build integrations, too.
Download ConnectWise Control
Already a ConnectWise Control partner?
Our Output Stream details change between releases.
Our Output Stream details change between releases.
Chat is the fastest way to get in touch with us. Chat hours are Monday through Friday, 8:00am-5:00pm EST.
View release notes for current and previous versions of ConnectWise Control.
ConnectWise Control is ending support of the Linux Host Server as of December 31, 2021, and honoring maintenance agreements until June 6, 2022. Partners will be required to move to Windows Server or migrate to Control Cloud. To begin this process, please contact our Control Sales Team at controlsales@connectwise.com as you may be eligible for a discount. If you have any additional questions, please refer to the FAQ page.
*While support for the Linux Host Servers will be deprecated, please be aware there will be no change in supportability for Linux Host and Guest clients; the ConnectWise teams will continue to support them moving forward. If you are using Linux to connect to machines or connecting to Linux machines, these will still be supported.
Pre-release
ConnectWise Control pre-releases are still under development, and have been made available for community testing. These versions may contain incomplete or unstable features that our team is currently tweaking and testing. We do not recommend using pre-releases in a production environment.
ConnectWise Control 4+
ConnectWise
Screenshot
Descrizione
The official ConnectWise Control app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise Control to your iPhone or iPad. You don’t have to be tethered to your desk to resolve support issues or gain access to your work or personal devices. Get secure access to Windows, Mac, Linux, and mobile devices anytime, anywhere.
With this app you can:
-Host and join remote support and unattended access sessions in your existing ConnectWise Control instance
-Remotely control computers and workstations
-Send commands to remote devices, chat with end users, and more
-Broadcast an iPhone or iPad screen to other devices (iOS 11+)
-Support friends or clients on the go
-Transfer files
And more!
If you don’t already have a ConnectWise Control account, visit www.connectwise.com/control to start a trial.
We want to hear your feedback!
Facebook: facebook.com/ConnectWiseControl
Feature Requests: http://control.product.connectwise.com
User Forums: https://forums.connectwise.com/community/connectwise-control/f/connectwise-control
Requires ConnectWise Control version 6.0 or later.